🔎 Strong message
Your order number is the key to tracking.
After payment confirmation and dispatch, use your account order page or confirmation email to follow delivery status. We never ask for full card numbers by email.
📦 How to track an order
| Step | What to do |
|---|---|
| 1 | Open My account and sign in |
| 2 | Go to Orders and select your order number |
| 3 | Check status notes and any carrier / tracking details after dispatch |
| 4 | Keep your confirmation email — it mirrors the same order number |
🚚 When tracking appears
Tracking details usually appear after the order moves from payment confirmation into dispatch. Timing depends on stock checks, pharmacist review when required, and the shipping option chosen at checkout.
For option comparisons (standard, express, discreet packing), see Shipping & delivery.
❓ Tracking FAQ
I just paid — why is there no tracking yet?
Payment confirmation comes first. Carrier tracking is added after the parcel is packed and handed off. Check your order status in the meantime.
Tracking has not moved for a few days
Weekend and regional carrier delays can pause scans. If it stays stuck longer than expected for your shipping option, contact support with your order number.
Parcel shows delivered but I cannot find it
Check with household members and safe-drop locations first. Then open a support request from My account with the order number and delivery photos if available. See also Refunds & returns.
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Ready to check a shipment?
Sign in, open Orders, and use your order number. For payment questions see Cash App, crypto, and bank transfer on the payment page.
Open My orders